Refund policy

Return and Refund Policy
Effective date: 1 February 2026

At Peptide Shop Australia, we want customers to receive the products they ordered in the condition described. This policy explains how we handle returns, refunds, replacements, and order issues.

Consumer Law
Nothing in this policy excludes, restricts, or modifies any rights a customer may have under the Australian Consumer Law. If a product fails to meet a consumer guarantee, a customer may be entitled to a repair, replacement, refund, or another remedy, depending on the nature of the issue.

Before placing an order
Products supplied by Peptide Shop Australia are intended exclusively for laboratory and in-vitro research. They are not intended for human or animal use, clinical applications, or diagnostic procedures. Please review the relevant product information and our Terms of Service before placing an order.

Change-of-mind returns
Peptide Shop Australia does not offer refunds or exchanges for a change of mind, ordering the wrong item, or deciding that a product is no longer required after an order has been dispatched. This does not affect any rights available under the Australian Consumer Law if a product is faulty, incorrectly described, or otherwise fails to meet a consumer guarantee.

Incorrect, damaged, or potentially faulty products
If an order arrives damaged, contains an incorrect item, or you believe a product may have a fault or does not match its description, please contact us at support@peptideshopaustralia.com as soon as reasonably practicable. Where possible, please notify us within 48 hours of delivery so we can assess the issue promptly. This practical request does not limit any rights available under the Australian Consumer Law.

Please include your order number, a clear description of the issue, and photographs where available. We may ask for reasonable further information or for the product to be returned for assessment. Please do not dispose of a product that is the subject of a claim unless we confirm in writing that it is appropriate to do so.

If we confirm that a product has a problem for which a remedy is required, we will provide the remedy required under the Australian Consumer Law. Where appropriate, we will reimburse reasonable return-postage costs incurred in returning a confirmed faulty or incorrectly supplied product.

How to start a return request
Email support@peptideshopaustralia.com with the subject line Return Request — Order #[ORDER NUMBER]. We will provide return instructions and the return address if a return is required. Please do not send items back without written return instructions, as this may delay assessment.

Order cancellations
If an order has not yet been dispatched, please contact us promptly at support@peptideshopaustralia.com and we will try to assist. Once an order has been dispatched, it cannot ordinarily be cancelled. This does not affect rights available under the Australian Consumer Law.

Refund method
Approved refunds will ordinarily be returned to the original payment method, unless otherwise agreed. Processing times may vary depending on the payment provider.

Contact
For return or refund enquiries, contact support@peptideshopaustralia.com.