Terms of service

Terms of Service
Effective date: 1 February 2026

These Terms of Service apply to your access to and use of the Peptide Shop Australia website at https://peptideshopaustralia.com/, including any order placed through the website. By using the website or placing an order, you agree to these Terms, together with our Privacy Policy, Shipping Policy, and Return and Refund Policy.

If you do not agree to these Terms, do not use the website or place an order.

1. About Peptide Shop Australia

In these Terms, “Peptide Shop Australia”, “we”, “us”, and “our” refer to the operator of the Peptide Shop Australia website. “You” and “your” refer to a visitor, account holder, or customer.

For questions about these Terms, contact us at support@peptideshopaustralia.com.

2. Research Use Only

All products supplied by Peptide Shop Australia are supplied exclusively for laboratory and in-vitro research purposes. They are not intended for human or animal use, consumption, administration, clinical application, therapeutic use, diagnostic use, or veterinary use.

Products are not supplied by us as medicines, therapeutic goods, food products, dietary supplements, medical devices, or cosmetics. They are not intended to diagnose, treat, cure, or prevent any condition.

Peptide Shop Australia does not provide dosage, administration, therapeutic-use, clinical, veterinary, diagnostic, or personal-use information. Website content, product information, customer-service communications, and other material supplied by us are not medical, veterinary, clinical, therapeutic, diagnostic, or legal advice.

3. Eligibility and Customer Responsibilities

You must be at least 18 years old and legally able to enter into a binding agreement to place an order.

By placing an order, you confirm that:

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you are purchasing products only for lawful laboratory or in-vitro research;

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you will not use, permit the use of, resell, relabel, advertise, distribute, or supply products for human or animal use, consumption, administration, therapeutic use, diagnostic use, or another prohibited purpose;

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you are responsible for ensuring that your purchase, possession, storage, handling, transport, use, and disposal of products comply with all applicable laws, regulations, safety requirements, and laboratory practices; and

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all information you provide to us, including your name, age, payment details, and delivery address, is accurate and current.

You are responsible for evaluating the suitability of a product for your lawful research purpose and for ensuring that it is handled by persons with the appropriate knowledge, training, facilities, and safety controls.

4. Quality Assurance and Product Information

Products supplied by Peptide Shop Australia are locally tested in Australia as part of our quality-assurance process. Supporting testing records are maintained internally. Unless we expressly state otherwise in writing, testing records, certificates, or reports are not automatically supplied with an order or made publicly available through this website.

Testing conducted as part of our quality-assurance process is not a representation that a product is approved, safe, suitable, or tested for human or animal use, clinical application, therapeutic use, diagnostic use, or any other prohibited purpose.

We take reasonable care to ensure that product descriptions, product images, pricing, and availability are accurate at the time they are published. However, images are illustrative and may vary slightly from the product or packaging supplied. We may correct a genuine error, update a listing, revise availability, or remove a product from sale at any time.

5. Orders, Acceptance, and Cancellation

Submitting an order is an offer to purchase products from us. An automated order confirmation confirms that we have received your order request; it does not mean that we have accepted the order. An order is accepted when we confirm dispatch or otherwise notify you that it has been accepted.

We may reasonably decline, limit, delay, cancel, or refund an order before dispatch where there is a stock issue, pricing or product-listing error, payment issue, suspected fraud, suspected breach of these Terms, compliance concern, or another circumstance that prevents us from fulfilling the order appropriately.

If an order has not been dispatched, contact support@peptideshopaustralia.com as soon as possible and we will try to assist with a cancellation request. Once an order has been dispatched, it cannot ordinarily be cancelled, subject to our Return and Refund Policy and rights that cannot be excluded under Australian Consumer Law.

6. Pricing and Payment

Prices are displayed in Australian dollars unless stated otherwise. Shipping charges and any applicable taxes are displayed at checkout before payment is submitted.

You agree to provide valid and accurate payment information and authorise us or our payment providers to process the total amount payable for your order. We may use third-party payment processors and fraud-prevention services to support checkout and order security.

Where a genuine pricing or technical error affects an order, we may contact you to provide a reasonable solution, including cancellation and a full refund if the order cannot be fulfilled at the correct price.

7. Shipping and Delivery

Shipping and delivery are governed by our Shipping Policy, which forms part of these Terms. You are responsible for providing a complete and accurate delivery address.

Any dispatch or delivery timeframe is an estimate only unless we state otherwise in writing. Carrier delays, weather events, public holidays, regional service conditions, and other events outside our reasonable control may affect delivery. Nothing in these Terms limits a customer’s rights where a paid-for product cannot be supplied on time or within a reasonable time as required by Australian Consumer Law.

8. Returns, Refunds, and Consumer Rights

Returns, refunds, replacements, and order issues are governed by our Return and Refund Policy, which forms part of these Terms.

Nothing in these Terms, the Return and Refund Policy, or another Peptide Shop Australia policy excludes, restricts, or modifies any right or remedy that cannot lawfully be excluded, restricted, or modified, including rights under the Australian Consumer Law.

9. Prohibited Use of the Website

You must not use the website unlawfully or in a way that interferes with its operation, security, or users. You must not:

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submit fraudulent, false, or misleading information or orders;

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attempt to gain unauthorised access to accounts, systems, or restricted parts of the website;

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scrape, crawl, harvest, copy, or use website data or content through automated means without our written permission;

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introduce malicious code, interfere with the website, or attempt to bypass site security; or

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use our branding, product information, or website content in a way that is misleading, unlawful, or implies our endorsement of another person, product, or service.

We may suspend access, cancel an order, or take reasonable action where we believe these Terms have been breached or the website is being misused.

10. Intellectual Property

Unless otherwise stated, the website’s text, branding, logos, graphics, product images, design, layout, and other content are owned by or licensed to Peptide Shop Australia and are protected by applicable intellectual-property laws.

You may use the website for lawful personal and purchasing purposes. You must not reproduce, distribute, modify, publish, republish, sell, or commercially exploit website content without our prior written permission, except where permitted by law.

11. Third-Party Services and Links

We may use third-party providers for ecommerce hosting, payment processing, shipping, fraud prevention, analytics, email, and customer support. Their services may be subject to their own terms and privacy practices.

The website may contain links to third-party websites. We do not control and are not responsible for the content, availability, or practices of third-party websites.

12. Liability

To the maximum extent permitted by law, we are not liable for indirect, incidental, special, or consequential loss arising from misuse, unlawful use, improper handling, improper storage, or prohibited use of a product after supply.

Nothing in these Terms excludes liability that cannot lawfully be excluded, including rights and remedies available under the Australian Consumer Law.

13. Changes to These Terms

We may update these Terms from time to time. The updated Terms will take effect when published on the website. Orders placed before an update remain subject to the Terms that applied when the order was accepted, unless the law requires otherwise.

14. Governing Law

These Terms are governed by the laws of Australia and the laws of New South Wales. You and we submit to the non-exclusive jurisdiction of the courts of New South Wales and the courts of Australia.

15. Contact

For questions about these Terms or to report suspected misuse of the website or products, contact us at support@peptideshopaustralia.com.