Shipping policy

Shipping Policy

Effective date: 1 February 2026

This Shipping Policy explains how Peptide Shop Australia handles Australian orders, dispatch, delivery, tracking, and shipping enquiries.

Where We Ship

Peptide Shop Australia currently ships to Australian delivery addresses only. We do not currently offer international shipping.

Order Processing

Orders are processed after payment has been confirmed. We aim to pack and dispatch orders as soon as reasonably practicable, subject to payment clearance, stock availability, order volume, weekends, public holidays, carrier collection times, and any order review required.

An order-confirmation email acknowledges that we have received an order request. A dispatch confirmation, including tracking details where available, will be sent after an order has been handed to the carrier.

Delivery Services

Orders are generally sent using Australia Post Express. Orders for Western Australia, the Northern Territory, and Tasmania may be sent using regular Australia Post Parcel Post.

A signature is required on delivery. Please ensure that someone is available to accept the parcel at the delivery address, or follow the carrier’s collection instructions if a delivery attempt is unsuccessful.

Shipping Costs

Shipping costs are calculated at checkout based on the delivery address and items ordered. The applicable delivery charge will be shown before payment is completed.

Estimated Delivery Timeframes

Australia Post delivery timeframes are estimates only and are not guaranteed. As a general guide, Express Post may take approximately 1–3 business days, while Parcel Post deliveries to Western Australia, the Northern Territory, and Tasmania may take approximately 7–10 business days.

Delivery can be affected by carrier-network conditions, regional service limitations, weather events, public holidays, public-health events, and other circumstances outside our reasonable control. We cannot guarantee next-day delivery or a delivery by a particular date.

Delivery Address and Tracking

Customers are responsible for providing a complete and accurate delivery address at checkout. Please contact us at support@peptideshopaustralia.com as soon as possible if an address needs to be corrected. We may be unable to change an address after an order has been processed or dispatched.

Once an order has been dispatched, the carrier’s tracking updates are the best source of current delivery-status information. If you have a delivery issue, contact us with your order number and we will reasonably assist with an enquiry to the carrier.

Delivery Delays, Lost Parcels, and Returned Parcels

If we become aware of a material delay, we will provide appropriate information and work with you on a reasonable solution. If a parcel is returned to us because the address provided was incomplete or incorrect, or because the parcel was not collected or accepted in accordance with the carrier’s process, we may contact you about available reshipment options. Additional shipping charges may apply where permitted by law.

Nothing in this policy removes any rights available under the Australian Consumer Law where a paid-for product cannot be supplied on time or within a reasonable time.

Research-Use-Only Products

Products supplied by Peptide Shop Australia are intended exclusively for laboratory and in-vitro research. They are not intended for human or animal use, clinical applications, or diagnostic procedures.

Contact

For delivery enquiries, contact support@peptideshopaustralia.com and include your order number.